What can we do to help?

The most asked questions

I forgot my password

Reset password

do not panic! Click on the link Forgot your password ? On the Login page and follow the instructions carefully to redefine your password.

How do I delete my profile?

Deleting Profile

If you want to delete your profile Funglobe, Login to your account And then click on the wheel icon at the top right of your profile page. Go down at the bottom of the page where you Then click Delete Profile and follow the instructions. If you are having trouble logging into your profile, you can reset your password to this page If you can not find this email, we advise you to check the spam folder of your email.

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How to contact Funglobe Customer Service

Customer Service Funglobe

If you can not find an answer to your question or you just want to contact us, you can do so by using Our contact form

How to change my password

Changing the password

Go to your settings and click on the pencil icon near the section "Your account". Enter your new password and Click Save then you will need to re-enter your old password to confirm your new choice.

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How changed malocalisation

Changing the location

To change your city, go to your profile, click on the small pencil icon next to your current city. You can either Enter a new city or select one from the drop-down menu. We remind you that, if you connect to Your profile via your mobile phone, your location will be automatically determined by the GPS of your device and will not be able to Be amended.

Contact our Customer Support Team If you know of location problems when using the mobile app

How changed "I'm here for"?

Changes to registration requirements

Pour modifier “Je suis ici pour”, va sur ton profil, fais défiler vers le bas jusqu’à cette section et clique sur le symbole du crayon pour effectuer le changement. Choisis si tu veux “Te faire des amis”, “Chatter” ou “Rencontrer quelqu'un”. Clique sur “Enregistrer” après avoir fait ton choix. Si tu souhaites également effectuer une recherche en fonction de l âge et du sexe, clique sur licône du filtre Dans le coin et dans Rencontres. N oublie pas d enregistrer tes changements.

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I deleted my profile, I want to retrieve it. How to proceed?

Profile Recovery

We are happy to hear that you want to reactivate your profile. To do this, open the confirmation email that We sent you when you removed your profile and click on the link that it contains. This link is valid only for 30 days from the date of deletion of your profile. If you have received confirmation email for more than 30 days, You just have to create a new profile on. our registration page

Repair Guide


If you encounter problems using Funglobe, this may be caused by a temporary failure on the site

Here are the steps to try to solve the problem:

1. Check that you are using the latest version of your Internet browser and update it if necessary

2. Removes cookies and caches from your browse

3. Quit then re-open your browser

4. Déconnecte-toi de ton compte puis reconnecte-toi

All these procedures have failed, here are the tips to follow:

  • Checks the same page using another Internet browser to see if the problem is caused by a particular browser.
  • Disable all plugins, options and temporary extensions in your browser and then exit and reopen it
  • Add https://Funglobe.com/ to your antivirus program or your browser s list of secure sites Make sure that your antivirus has not identified any problems with your operating system.

If you have difficulty doing the above steps, check the instructions in the Help section of your browser.